IM & Libraries
IM & Libraries
As far as reference questions go, IM is certainly more useful for library-customer communication than email, but perhaps not as quick and/or effective as a phone call. It seems to take longer to get answers to questions in the reference interview. I picture the customer sending off their question and then IM-ing someone else while they wait for an answer.
Still, if IM is what customers are used to, than we need to provide it.
As far as reference questions go, IM is certainly more useful for library-customer communication than email, but perhaps not as quick and/or effective as a phone call. It seems to take longer to get answers to questions in the reference interview. I picture the customer sending off their question and then IM-ing someone else while they wait for an answer.
Still, if IM is what customers are used to, than we need to provide it.
posted by Vinnie Boombots | 5:10 PM
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